Refund Policy
- Damaged or Poor Quality: If you receive a product that is damaged or of poor quality, please notify us promptly after discovering the issue. We will require relevant product information, such as images and videos, for verification purposes to initiate the refund process.
- Refund Process: Once we receive and inspect the product, our dedicated team will process your refund. The refund will be credited to the original payment method used during the purchase (If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. In case of payment done through any mobile wallet or any other gateway, the refund will be processed through the same mode).
- Timeline: Refunds will be initiated within 3 to 5 working days after verification and approval of the claim.
How to Initiate a Return
- Contact Us: Reach out to us via email at customercare@muruganidlionline.com or through our customer service.
- Provide Details: Include your order number, product details, and a brief description of the issues.
- Return or Refund: Unboxing videos are mandatory for reporting any damages and returns. Any damaged or missing products in a consignment will only be addressed if supported by an unboxing video.
- Return Shipping: Ship the product back. Our pickup agent will contact you to arrange the return pickup.
- Refund Status: You will receive updates on your return status via email or WhatsApp, provided that your contact information is accurately recorded with us.
Contact Information
- Email: customercare@muruganidlionline.com
- Phone: +91 95001 11740
- Customer Service Hours: Monday to Saturday, 10 AM to 8 PM IST.
All approval of returns is subject to verification by the Company.
Customer Satisfaction
We value your satisfaction and want to ensure a positive shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to us.
