Shipping Policy
To ensure a seamless shopping experience, our shipping policies are designed to the domestic customers. Here’s an overview of our shipping policies:
1. Order Processing
- • Orders are processed within 1-2 business days after payment confirmation.
- • Orders placed on weekends or public holidays will be processed the next business day.
- • Customers will receive a confirmation email/ WhatsApp with order details and tracking information once the order is dispatched.
2. Domestic Shipping
- • Delivery Time: Orders are typically delivered within 3-7 business days, depending on the destination city.
- • Shipping Charges: Free shipping may be available on orders exceeding a specified amount; otherwise, standard shipping rates will apply.
- • Expedited shipping options are available for urgent deliveries, with applicable charges.
| Destination | Destination Standard Delivery | Express Delivery |
| Within Chennai | Within 2 Days | Within 1 Day |
| Within Tamil Nadu | Within 4-5 Days | Within 2-3 Days |
| All Metro Cities | Within 4-5 Days | Within 2-3 Days |
| ROTN (Rest of Tamil Nadu) | Within 7 Days | Within 5 Days |
| Remote Areas | Within 10 Days | Within 7 Days |
3. Packaging
- • Sweets and savories are carefully packed to ensure freshness and prevent damage during transit.
- • Temperature-sensitive items are shipped with appropriate packaging to maintain quality during transport.
4. Tracking and Delivery
- • A tracking number will be shared via email/SMS/WhatsApp once the order is shipped.
- • Customers can track their orders with the tracking number.
- • In case of delayed delivery, customers can contact our support team for assistance.
5. Undelivered Packages
- • If a package is returned to us due to an incorrect address or failure to receive the package, additional shipping charges may apply for re-delivery.
6. Restrictions
- • Certain products may not be eligible for shipping to specific pin code’s due to local import restrictions.
- • Perishable items are only shipped to locations where delivery within the freshness guarantee timeframe is possible.
7. Refunds and Returns on Shipping
- • Shipping fees are non-refundable in case of order returns unless the return is due to an error on our part.
- • For damaged/wrong product or lost packages, customers must notify us within 24 hours of delivery to initiate a claim. ]
8. Special Offers
- • Free shipping promotions are available during specific periods and are subject to terms and conditions.
- • Bulk orders may qualify for discounted shipping rates.
