Return and Refund Policy

Thank you for shopping with us! We strive to ensure that you have a positive shopping experience. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy below.

General Return Policy

• Eligibility: All items purchased through our online platform are eligible for return, provided certain conditions are met. Products purchased from physical stores are not eligible for return.
• Return Period:To be eligible for a return, you must initiate the return within 1 day from the date of delivery. Refunds will not be processed for products returned after this period.
• Condition of Items: In case the packed food product is found to have damage in the packaging after delivery, or if the wrong product is shipped, the user can request a return. Items must be in their original condition as received, used items will not be eligible for a refund.
• Replace or Return: If the customer opts to return the packed food product due to damaged packaging or the wrong product being shipped, the customer must ensure that the product is returned in the condition it was received. Packets that have been opened cannot be exchanged or returned. All free gifts, in their original packaging and unused condition, must be returned along with the product in case of an exchange or return of the order with which the free gift(s) was/were provided.

Refund Policy

• Damaged or Poor QualityIf you receive a product that is damaged or of poor quality, please notify us promptly after discovering the issue. We will require relevant product information, such as images and videos for verification purposes, to initiate the refund process.
• Refund Process: Once we receive and inspect the product, our dedicated team will process your refund. The refund will be credited to the original payment method used during the purchase (If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment done through any mobile wallet or any other gateway, the refund will be processed through the same mode).

How to Initiate a Return

• Contact Us: Reach out to us via email at customercare@muruganidlionline.com or through our customer service.
• Provide Details: Include your order number, product details, and a brief description of the issues.
• Return or Refund: Unboxing videos are mandatory for reporting any damages and returns. Any damaged or missing products in a consignment will only be addressed if supported by an unboxing video.
• Return Shipping: Ship the product back. Our pickup agent will contact you to arrange the return pickup.
• Refund Status: You will receive updates on your return status via email, Whataspp, provided that your contact information is accurately recorded with us.

Contact Information

• Email: customercare@muruganidlionline.com
• Phone:+91 95001 11740
• Customer Service Hours: Monday to Saturday, 10 AM to 8 PM IST.

All approval of returns is subject to verification by the Company.

Customer Satisfaction

We value your satisfaction and want to ensure a positive shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to us.