Muruganidli

General Information

Q: What types of sweets and savories do you offer?
A: We offer a wide variety of traditional and contemporary sweets and savories. Our products are made from high-quality ingredients to ensure a delightful taste experience.
Q: How can I place an order?
A: Placing an order is simple! Browse our website, add the desired products to your cart, and proceed to checkout. Follow the instructions to complete your purchase. You can also create an account for a faster checkout experience in the future.
Q: Do I need to create an account to place an order?
A: Yes, you do need to create an account to place an order. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp. You can use this number on our website's tracking page to monitor the status of your delivery.

Q: What are the shipping charges?
A: Shipping charges vary based on your location and the total weight of your order. The shipping cost will be calculated and displayed at checkout.
Q: How long will it take to receive my order?
A: Delivery times vary based on your location. Typically, orders are delivered within 3-7 business days. You will receive an estimated delivery date when you place your order.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to selected countries. Shipping charges and delivery times vary based on the destination. Orders are processed manually to ensure your specific requirements are met. Please fill out the request form with all the necessary details, and our team will contact you via email or phone with complete information tailored to your order.
Q: What should I do if my order is delayed?
A: If your order is delayed, please contact our customer service team with your order number, and we will provide you with an update on the status of your delivery.

Q: What is your return policy?
A: We accept returns for damaged or wrong products. Please contact our customer service team to initiate the return within 24 hours of receiving your order. Items must be returned in their original condition and packaging.
Q: How do I request a return?
A: To request a return, contact our customer service team via email or phone with your order details. You can refer to the Return policy mentioned on our website.
Q: When will I receive my refund?
A: Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be initiated to the original payment method used during the purchase.
Q: Can I cancel my order?
A: Orders cannot be cancelled once they have been dispatched. However, customers may refer to the return and refund policy for eligible scenarios.

Q: Are your products suitable for vegetarians or vegans?
A: All of our products are suitable for vegetarians. However, please refer to the product descriptions for detailed information.
Q: Do you use preservatives in your products?
A: We strictly adhere to government standards for preservatives, ensuring that our products are both safe and high-quality.
Q: How should I store your products?
A: Most of our products should be stored in a cool, dry place. Please refer to the product storage instructions.

Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, net banking, and UPI. All payments are processed as per RBI guidelines.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption and security measures to protect your payment information.

Q: How can I contact customer support?
A: You can reach our customer support team via email at customercare@muruganidlionline.com or call us at +91 95001 11740. Our customer service team is available Monday to Saturday, 10 AM to 8 PM IST.
Q: Where can I find more information about your policies?
A: You can find detailed information about our policies on our website policy pages, including our Return Policy, Cancellation Policy, Shipping Policy, and Privacy Policy.