Terms and Conditions

Welcome to Murugan Idli Online! These Terms and Conditions govern your use of our e-commerce website and the purchase of our sweets, savouries, Podi’s, Pickels, and Pappad’s. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree, please refrain from using our website.

1. Products and Services

• Our products are subject to availability. We reserve the right to discontinue or limit the quantities of any product without prior notice.
• We make every effort to accurately display product images and descriptions. However, actual product colours and packaging may vary.
• All products are manufactured in facilities that may process allergens, including nuts, dairy, gluten, and soy. Please check individual product details for allergen information.

2. Pricing and Payments

• All prices are listed in ₹ and are subject to change without notice.
• Applicable taxes & shipping fees will be added at checkout.
• We accept payments via Debit card, Credit cards, Gpay, Paytm, etc. Payments must be made in full before the order is processed.

3. Shipping and Delivery

• We ship PAN India. Delivery times may vary based on your location.
• Orders are processed within 2 business days, excluding weekends and holidays.
• We are not responsible for delays caused by courier services or unforeseen circumstances.

4. Order Cancellations and Modifications

• Orders can be cancelled or modified within 24 hours of placement by contacting customer service.
• Once an order is shipped, it cannot be cancelled or modified.

5. Returns and Refunds

• Due to the perishable nature of our products, we do not accept returns.
• Refunds will only be issued for products damaged during transit or if the incorrect item was shipped. Claims must be submitted within 24 hours of delivery with photographic evidence.

6. User Accounts

• Users may create an account to streamline the ordering process. You are responsible for maintaining the confidentiality of your account information.
• We reserve the right to suspend or terminate accounts for violations of these terms or unauthorized activities.

7. Intellectual Property

• All content on this website, including images, logos, and text, is the property of Murugan Idli and is protected under intellectual property laws.
• Unauthorized use of our content is prohibited.

8. Limitation of Liability

• To the fullest extent permitted by law, Murugan Idli is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our maximum liability is limited to the amount paid for the affected order.

9. Changes to Terms

• We reserve the right to update these Terms and Conditions at any time without prior notice. The updated terms will be effective upon posting to our website.

10. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Email: customercare@muruganidlionline.com

Phone: +91 9500111740